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滴滴在墨西哥加强安全措施

2020-7-30 11:24

 

墨西哥城,7月28日(新华社)——中国叫车巨头滴滴出行的司机和用户增加了安全措施,使他们在墨西哥的出行更加安全,本月将推出新功能。


新功能包括按下按钮就能对行程进行音频记录,以及一个自动警报系统,当不寻常的活动(如长时间停车或行程过长)发生时就会触发该系统。


“我们为司机和乘客提供了市场上最好的保护,”滴滴北墨西哥运营总监理查德·法尔(Richard Farr)告诉新华社。


“我们将继续开发工具和功能,使我们能够继续提供最高的安全标准,与当局协调,”法尔说。


这些已经在中国推出的功能,正在根据滴滴在全球运营的每个城市的需求进行调整。


在墨西哥,滴滴将首先在瓜达拉哈拉、蒙特雷、普埃布拉和吉娃娃等城市推出这款应用,然后在接下来的几周内在全国推广。


只要按下app上的一个按钮,乘客或司机就能记录下行程。法尔说,音频“将自动发送到一个受保护的机密数据库,作为解决事件的一种支持形式。”


当app在行驶过程中检测到异常活动时,系统会向司机和用户发送警报,询问是否一切正常或是否需要帮助。无论回复如何,如果行程继续显示不寻常的进展,滴滴的安全团队都会自动收到警报。


法尔说:“一方面,我们希望这些功能可以帮助防止每次旅行中发生事故,另一方面,作为解决事故和澄清报告的工具。”


法尔强调,有了这些安全措施,以及预防新型冠状病毒传播的健康和卫生措施,“我们可以肯定,我们为司机和乘客提供了市场上可获得的最佳保护。”


他补充说,该公司在墨西哥、巴西、中国和美国硅谷都有专业工程师,他们利用大数据分析、人工智能和网络安全来创造创新解决方案,“在每次旅程中保护司机和乘客”。


中国领先的叫车应用滴滴出行(Didi Chuxing)于2018年登陆墨西哥,目前在全国33个城市运营,提供包括送餐和出租车服务在内的一系列服务。

 

MEXICO CITY, July 28 (Xinhua) -- Drivers and users of Chinese ride-hailing giant DiDi Chuxing have added safety measures to make their rides more secure in Mexico, with new features to be rolled out this month.

The new features include the ability to make an audio recording of the trip at the touch of a button, and an automated alert system that is triggered by unusual activity, such as a prolonged stop or overly extended trip.

"We are offering drivers and passengers the best protection available on the market," DiDi's director of operations for North Mexico, Richard Farr, told Xinhua.

"And we will continue to develop tools and functions that allow us to continue providing the highest safety standards, in coordination with the authorities," Farr said.

The features, already available in China, are being adapted to the needs of each city DiDi operates in around the globe.

In Mexico, Didi will make them first available in the cities of Guadalajara, Monterrey, Puebla and Chihuahua, before putting them into practice nationwide in the following weeks.

By pressing a button on the app, a rider or driver will be able to record the trip. The audio "will be automatically sent to a protected and confidential database to serve as a form of support in the resolution of incidents," said Farr.

When the app detects unusual activity in the progress of the trip, the system will send an alert to the driver and the user, asking if everything is alright or if they require assistance. Regardless of the reply, if the trip continues to show unusual progress, DiDi's security team will be automatically alerted.

"On the one hand, we want these functions to help prevent incidents on each trip, and on the other, to serve as a tool for resolving incidents and clarifying reports," said Farr.

With these safety features, and the health and hygiene measures in place to prevent the transmission of the novel coronavirus, "we can affirm that we are offering drivers and passengers the best protection available on the market," stressed Farr.

The company has specialized engineers in Mexico, Brazil, China as well as in U.S. Silicon Valley who use big data analysis, artificial intelligence and cybersecurity to create innovative solutions "to protect drivers and passengers on each trip," he added.

Didi Chuxing, China's leading ride-hailing app, arrived in Mexico in 2018 and now operates in 33 cities around the country, offering a range of services including food delivery and taxi service.

 

原作者: Edna Alcantara 来自: xinhua